Return policy

Any item purchased at Planet Skin Spain can be returned within 14 calendar days of receiving the order, either due to a shipping error or a manufacturing defect, as well as because you have changed your mind regarding your purchase. In the event of an error or defect, Planet Skin will be responsible for the costs of processing the return. In case of error or defect, the seller will be liable for any lack of conformity that, due to such defects, manifests within a period of two years from delivery; and Planet Skin will be responsible for the costs of processing the return. On the contrary, if it is due to a change of mind regarding the purchase, you will have to bear the return costs. Returns cannot be made in physical stores.

You can contact us at the email address central@planet-skin.com or at our customer service telephone number +34 91 727 43 93, we will solve the incident or your doubts in the shortest possible time.

REQUIREMENTS

In cases of return, we need you to keep the original packaging of the item, and check that it has remained closed and unaltered. The only case in which we consider a return with internal or external manipulation is if the item has a factory defect.

To request the return of a product, contact us at the customer service telephone number: 91 727 4393 or at the email address central@planet-skin.com.

Likewise, you have the possibility of sending us by postal mail* or email to central@planet-skin.com the withdrawal form available by clicking on this link . After receiving this correctly completed document, our Customer Service will manage your incident to make the return as soon as possible.

_{*(Address: Calle de Albasanz, 79, Nave 6, 28037 Madrid- Spain)}

WE OFFER THE FOLLOWING ALTERNATIVES AT PLANET SKIN:

- We can refund the amount of the product using the same payment method that was used for the purchase, in cases where the established requirements and deadlines are met. Reshipping costs will only be refunded in cases of item defect.

- We can exchange it for the same product if there has been a shipping error or product defect, or for another item of the same price, or another of a different price if you pay the difference.

ONLINE RETURNS PROCEDURE

- Returns due to manufacturing defect or shipping error (you receive a different product than the one requested): Once you have contacted us and we have verified all the information, a courier service will be sent to collect your order. The courier company will contact you to agree on the best time for collection.

As soon as we have the return shipment and the checks are carried out, if everything is correct, it will be returned. We will send you another unit of the same product (or any other that you request, at the same price or paying the difference) or the amount will be refunded by the same means in which the payment was made (Credit card, Paypal or bank transfer). . You will receive a confirmation email.

– Returns due to change of mind: you only have to contact us by email or telephone indicated above, to inform us of your desire to return the product, and send it to us in a safe and certified package (the package must arrive in perfect condition and not be lost in order to proceed. with return). The product cannot have been opened, tampered with or used; It must have all seals, box or special packaging intact. When we verify that everything is correct, your refund will be made (except for your shipping costs) by the same means in which the payment was made.

- Returns due to impossibility of delivery: if the courier company fails to deliver the package due to the absence of the recipient, the order will be returned to our facilities. When we have received it we will proceed to refund the amount less shipping costs.

DEADLINES

The return period for buyer withdrawal (due to having changed their mind regarding their purchase) is always 14 calendar days from the moment of purchase, both online and in our physical stores. And in the event of an error or defect in the product sent, and within a period of two years from delivery, the customer must inform the seller of the lack of conformity within two months of becoming aware of it.

Contact us at the email address central@planet-skin.com and we will solve the incident as soon as possible. At Planet Skin we reserve the right to reject returns that have been sent or communicated outside the established 14-day period, or when the items are not in the same conditions as they were when they were shipped.

CONFLICT RESOLUTION

For those conflicts that may arise between the consumer and PLANET SKIN (Tradegate To Europe SL) as a result of a breach of the contracting conditions, they will be governed by the provisions of current legislation, with the rules of the Spanish Legal System being applicable.

If any of these terms is considered void or unenforceable, such provision will be deemed unenforceable and will not affect the validity of the remaining provisions.

We inform you that there is a European platform for extrajudicial online resolution of disputes relating to contractual obligations arising from sales contracts or contracts for the provision of services concluded online between a consumer and a trader resident in the European Union , through the intervention of an entity. alternative resolution.

In case of conflict or contractual breach, you can file a claim online on the portal enabled for this purpose, accessing said platform from here: https://ec.europa.eu/consumers/odr/main/index.cfm?event =main.home.show&lng=ES